Returns & Exchanges
All sales are final. We do not allow returns, exchanges, or refunds.
If you have received a defective item please contact us at montresorstudios@gmail.com.
Shipping Policy
All orders are shipped within 7-12 business days.
You will receive a shipping confirmation e-mail and tracking number once your order has shipped.
Once items leave our warehouse, the carrier is responsible for lost or damaged packages. We are not able to expedite delivery once the item is in the hands of the carrier as they have full control over the package.
Please double check your shipping address before ordering as we are not responsible for failed delivery due to incorrect address. If an order is returned back to us due to insufficient address, we will charge a $5.50 reshipment fee to mail it to the correct address. We will not cancel or refund orders that were ordered to the incorrect shipping address at the customer's fault.
For order cancellations - we have a 1 hour grace period for cancellations after you place your order in case you accidentally place an incorrect order. After this grace period, successful cancellation is not guaranteed as we may already be preparing to ship your items. Please email us with an order cancellation request with your order number within the 1 hour grace period.
Shipping Rates and Delivery Times
Domestic Shipping (Within the US)
- Standard shipping on orders over $50 (4-7 business days): FREE
- Standard shipping on orders under $50 (4-7 business days): $5.00
- Priority shipping (2 business days): $25.00
International Shipping (Outside the US)
We use DHL to ship all international orders. The shipping cost varies depending on the destination country. If you would like to check the shipping cost to your country, please add the item in your cart and proceed to the checkout. Once you enter your shipping address, the shipping rate will be displayed before payment.